Why are you receiving this notification?

To increase the security of mailboxes registered in inbox.qa against online threats, and to help users keep up with their account security, any user of our email servers could receive an informative notification about unusual login activity: for example, about attempts to log in to a user account from unusual browsers or devices. Unfortunately, inbox.qa cannot determine what person is attempting a specific login, so you should bear in mind that you may receive this when you use your email for the first time on a new computer, phone or browser; if you use your browser’s incognito or private browsing mode; if you have deleted your cookies; as well as if someone else has accessed your account. 

What to do if someone else has logged in to your mailbox?

If, after receiving this notification, you feel that someone else may have accessed your email, we recommend the following actions for your security:

• Update your account password,
• Change your secret question and answer,
• Add an alternative email address and/or your phone number to your account’s profile settings,
• Apply an additional inbox safety feature -  two-step verification,
• If you access your emails using POP3/IMAP protocols, we recommend checking to see if data encryption (TLS/SSL) is enabled,
• Temporarily remove alternative access to your mailbox through Facebook and Twitter. 

How to switch off this notification?

If you are sure that no suspicious activity is taking place in your account and you would no longer like to receive notifications regarding suspicious access to your account, go to Settings -> User profile -> Notifications, remove the check from “Receive notifications for suspicious account access,” and press Save.

Where to find out more about a specific login?

In the informative message you received, the following information is available:

• Date - when and at what time the suspicious login took place,
• Country - from which country the access occurred,
• Operating system - what kind of device was used for the login, whether a Windows/Linux system or mobile phone (Android / iOS.)

Meanwhile, on your profile, you can see the IP address of the last successful login; if you still need further information, send a request from your mailbox to support@inbox.qa

Pirminiame puslapyje „Vartotojo paskyra“ rasite informaciją apie paskutinės sėkmingos autorizacijos (prisijungimo) datą ir IP adresą, taip pat informaciją apie Jūsų profilio registraciją.

Ši informacija gali pagelbėti savarankiškai kontroliuoti pašto dėžutės pasiekiamumą. Šiuo būdu taip pat galite atskleisti neteisėtą prieigą prie Jūsų pašto dėžutės ir apie tai pranešti Inbox.lv administracijai.

Registruodamiesi kaip naujas vartotojas, Jūs nurodėte savo asmeninę informaciją, kuri buvo panaudota Jūsų paskyrai. Jeigu nurodėte neteisingą informaciją arba ji pasikeitė, Jūs galite pakeisti ir  duomenis pašto paskyroje.

Jeigu norite pakeisti pagrindinę asmeninę informaciją, tai galite padaryti skyriuje „Vartotojo profilis“ (daugiau).

Jeigu norite pakeisti tik tuos duomenis, kurią mato Jūsų adresatai, tai galite padaryti skyriuje „Nustatymai“ – daugiau informacijos rasite čia.

What is this?

2-step verification (known also as two-factor authentication) is an extra layer of your account security, protecting you from your data stealing. It can be implemented using mobile application for code generation, installed on your mobile device and set exactly for your account.

Why is this necessary?​

2-step verification helps to protect different malicious attacks and eliminates the possibility, that anyone can pick up or steal your password. It is actual for those, who uses the same password on different web-pages, is downloading programs through the Internet, is using a public computer or clicks on links in e-mail messages. 2-step verification helps to rise the security level of your account.

How does it works?

In essence, it is a two-stage login into your mailbox account: the first one is your login and password entering, and the second – you need to enter six digit code, generated by the application which is set up in mobile device specially for your account.

Which mobile phones can be used for 2-step verification?

For 2-step verification, you can use any mobile phone, where is a possibility to download, install and set up code generating application. There is no matter which model or operating system do you use.

How to enable?

To enable 2-step verification, you need to:

1) Install a code generator application to your mobile phone:​

• Select one of the suggested applications depending on your mobile phone operating system. By clicking on the proposed program, the download link opens, also a detailed description of the proposed application.
• Install the selected application on your mobile phone.

List of available apps for phone:

Android (FreOTP, Google Authentificator, Other) 

iOs (FreOTP, Google Autentificator, Other)

Windows Phone (Autentificator, OTP Autentificator, Other)
 

2) Set up code generation exactly for your account:

• Log into your account using the Web-based interface, and then go to the user profile,
• Select  on your name and surname, select user profile icon , enter your password and press "Confirm"
• Choose the selection "2-step verification" click "Enable" button,
• At this stage, you will see the window "Install a code generation app". Press “Continue” button,
• At this stage a barcode will be offered for you to scan it by mobile application (for barcode reading), so all the settings can be set automatically,
• If you do not use a barcode scanning application, then you have to manually adjust settings for code generator for your account, - follow the instructions after clicking on “Can not scan the barcode” in email options at web-based interface,
• After you have completed customization of the code generator app on your mobile phone, open the application and generate code by pressing “Generate key”,
• Enter this code to the “Pin” field in your mailbox options,
• Press “Verify and save”.
   

!!!If you missed the first generated code, then please repeat all the above steps. Erase the scanned bar code, take a picture again and press on the “Generate Key”. In this time, please enter first code.

• If the 2-step verification is set successfully, you will see a confirmation message about 2-step verification activation for your account.
• The next time you get in the mailbox, after you’ve entered your login and password, you will be asked for a six-digit code generated by the application set in your mobile phone for your account.

How to disable?

You can disable 2-step verification any time you need. To do that: 

• Log into your account using the Web-based interface, and then go to the mail options,
• Select "User Profile", enter your password and press "Confirm"
• Choose the selection "Account security", "2-step verification" click "Unable" button

What if generated code is not suitable?

Probably the generated code is not suitable because of incorrect time in your phone. Set the proper time(or enable automatic time detection) in your phone.

What if the phone is stolen or lost?

If your mobile phone is stolen or lost, then in this case, you have to take password restoreprocedure. After a successful password restore two-step verification to your account will be automatically switched off. To re-activate this function, you need to go throught activation process from the beginning.